Privacy Policy

Introduction

SwiftBuild Florence-Graham Roofing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

Information We Collect

We may collect the following types of information:

Personal Information

• Your name, address, email, and phone number
• Property details and service location
• Payment and billing information
• Communication preferences

Service Information

• Service requests and project details
• Photos of your property and roof
• Inspection reports and assessments
• Service history and warranties

Website Information

• Browser type and device information
• IP address and location data
• Pages visited and time spent on our website
• Referral source and navigation patterns

How We Use Your Information

We use your information to:

• Provide roofing services and customer support
• Schedule appointments and send service reminders
• Process payments and maintain billing records
• Send estimates, invoices, and warranty information
• Improve our services and website experience
• Communicate special offers and promotions (with your consent)
• Comply with legal obligations and resolve disputes

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist with our operations (payment processors, scheduling tools)
• Material suppliers and subcontractors involved in your project
• Insurance companies when processing claims
• Legal authorities when required by law

All third parties are required to maintain the confidentiality of your information.

Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. This includes secure storage systems, encrypted communications, and limited employee access to personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Opt out of marketing communications
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for specific data uses

To exercise these rights, please contact us using the information below.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

Data Retention

We retain your information for as long as necessary to provide services, maintain records for warranty purposes, and comply with legal obligations. Service records are typically kept for at least 7 years to support warranty claims and legal requirements.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Phone: (323) 328-8836
Email: info@florencegrahamroofing.com
Address: 1521 E 77th Pl, Los Angeles, CA 90001